How often have you asked someone where something is or how to get to a certain area of their building? Most of us have probably done such. How many times is the answer non-committal? You might get someone to point and say "It's over there". Once again, a lot of money is spent on advertising and it is blown on an employee not going a small extra step to help out a customer. I guess I am using Casinos as an example because I am in Las Vegas.
POINT: Make a friend and go the extra step. Show them where they want to go (if possible).
POINT: Listen when they have a question or problem. You might know the answer.
POINT: If you do not have an answer, find someone who will know the answer. Do not leave the person hanging. By doing this, not only will you please your customer, you will give them the confidence they need to have for a return trip to your Casino or company.
For more go to http://www.lvpublicity.com/ and Follow me on Twitter at lvpublicity
Subscribe to:
Post Comments (Atom)
Posts
No comments:
Post a Comment