Management (or the lack of) affects Customer Service

I have mainly concentrated on the employees offering a great experience for the customer. Now it 's time for the focus to be directed to the BOSSES. How would your employees rate you in the category of MOTIVATION? Yes, you want your employees to treat the customers with the type of repect so that they will return. Is that how you treat your employees? Do you treat them so that they want to return the next day to give great Customer Service? That is the only way that your employees will be able to give great Customer Service.

POINT: Talk To your employees . Do not talk down to them.

POINT: When a directive comes down from the top, explain everything to your employees WHY this is happening. Tell them as much as possible. If they understand what and why, they will feel important and a strong part of the team.

POINT: In today's world, a language barrier could be a problem. If you have a supervisor who appears to have a problem with communicating with his or her charge, maybe that person needs to take a class to help them be more effective.

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