My last two blogs were about Casinos. Let's try the grocery stores and a very positive note about a salon experience I had last night. The Customer Service counter in the store I was in yesterday was anything but Customer Service oriented.
POINT: Do not allow your employees tell a customer "That is not my job. It is that person over there"
POINT: Do not allow your employees to say"I'll be there soon".
POINT: Do not allow your employees to say"What do you want?" Now, the woman who cut my hair last night was so wonderful , not only in the great haircut, but in her Customer Service prsonality. Angela Parris at Ritual Salon and Spa in Las Vegas was so pleasant and friendly and sincere and and and...... It was so refreshing. Cudos to Angela and her management staff who were also very courteous.
For more go to http://www.lvpublicity.com/ and follow me on Twitter at lvpublicity
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